WHEN WILL MY COUTURE BAR ORDER SHIP?
All wrap bracelet orders will be shipped out within one business day of when the order was placed, clothing and phone cases and other items are made to order and will be shipped out within approximately one week. You will receive a confirmation email with the details of your shipment as well as tracking information soon after. Please be patient when waiting for your parcel as unforeseen circumstances can get in the way of deliveries reaching you in a timely manner. Thank you for your understanding.
DO YOU OFFER REFUNDS OR EXCHANGES?
We do not offer refunds or exchanges at this time but you will be eligible for a special discount code to use for your next purchase when you email us within 30 days of when you receive your order, please email us at firstname.lastname@example.org. Thank you for your understanding.
WHAT SHIPPING CARRIER DO YOU USE?
All wrap bracelet orders will be shipped with Canada Post. All other order such as leggings and matching tees, sweatshirts will be shipped with USPS or FedEx.Graphic tees will be shipped with UPS or APC. Phone cases will be shipped with either USPS, DHL or RR Donnelley IPA Service.
DO YOU SHIP INTERNATIONALLY?
Yes, we do, all international jewelry orders will be shipped with Canada Post. All other products including leggings and matching tees, sweatshirts will be shipped with USPS or FedEx. Graphic tees will be shipped with UPS or APC. Phone cases will be shipped with either USPS, DHL or RR Donnelley IPA Service.
HOW MUCH WILL SHIPPING COST ME?
All shipping costs are determined by the shipping carrier depending on the weight of the package and the final destination. During the checkout process after you have filled in your address, your carrier will be determined and shipping cost (if any) will be calculated at that time and added to your total. Shipping will be free on Canadian and USA orders $50 and up. Internationally orders will be free $100 and up.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Paypal, and Shopify Pay.
ANY OTHER QUESTIONS PLEASE CONTACT US AT INFO@COUTUREBAR.COM