FREE SHIPPING ON ORDERS OVER $75 Across Canada & USA

FAQ

WHEN WILL MY COUTURE BAR ORDER SHIP?

All jewelry orders will be shipped out within one business day of when the order was placed, clothing and phone cases and other items are made to order and will be shipped out within approximately one week. You will receive a confirmation email with the details of your shipment as well as tracking information.

 

DO YOU OFFER REFUNDS OR EXCHANGES?

We do not offer refunds at this time but you will be eligible for a store credit when you email us within 30 days of when you receive your order. We are 100% confident in our products and we are committed to your happiness, please email us at info@couturebar.com with  "Store Credit" as the subject. Thank you for your understanding.

 

WHAT SHIPPING CARRIER DO YOU USE?

All jewelry orders will be shipped with Canada Post. All other order such as leggings and matching tees, sweatshirts will be shipped with USPS or FedEx.Graphic tees will be shipped with UPS or APC. Phone cases will be shipped with either USPS, DHL or RR Donnelley IPA Service.

 

DO YOU SHIP INTERNATIONALLY?

Yes, we do, all international jewelry orders will be shipped with Canada Post. All other products including leggings and matching tees, sweatshirts will be shipped with USPS or FedEx. Graphic tees will be shipped with UPS or APC. Phone cases will be shipped with either USPS, DHL or RR Donnelley IPA Service.

 

HOW DO I CARE FOR MY NEW BRACELET?

Keep your bracelet stored in a cool dry place and avoid getting it wet to prevent any damage to the leather, gemstones and crystal beads.

 

HOW MUCH WILL SHIPPING COST ME?

All shipping costs are determined by the shipping carrier depending on the weight of the package and the final destination. During the checkout process after you have filled in your address, your carrier will be determined and shipping cost (if any) will be calculated at that time and added to your total. Shipping will be free on Canadian and USA orders over $75. Internationally orders will be free over $150.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept  Visa, MasterCard, and American Express debit and credit cards as well as Paypal.

 

ANY OTHER QUESTIONS PLEASE CONTACT US AT INFO@COUTUREBAR.COM

 

 

 

 

 

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